If you are unable to submit a Google Authenticator reset application directly through the system, please submit it through the following form: https://forms.gle/24zja9dpm8rbEdGr7
FAQ
Q： Why can't I withdraw funds after resetting?
A： Your withdrawal function will be restricted for 72 hours after the resetting.
Q： How to answer verification questions? Registration time, nickname, trading pairs, etc.
A： 1. Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
2. Nickname: (Please answer with the nickname you set for your Pionex account. If you didn't set one, please answer "None".)
3. Common device model names: (e.g., iPhone 16 Pro)
4. Trading Pair with Bot Type: (e.g., Grid Bot ETH/USDT)
5. Account Asset Information: Provide total assets in USD or 2–3 main tokens with amounts (e.g., 5000 USD / 0.5 ETH & 0.1 BTC).
Q： How long does the review take?
A： It takes up to 72 hours from submitting the application to receiving the result.
Please get in touch with Pionex.US Support if you have any other questions.
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