Confuse Pionex.US and Pionex
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Pionex.US and Pionex are two independent sites, and their account systems are entirely different. If you find the password wrong when you log in to your account, please check whether you have logged in to the wrong site.
Incorrect password
- Please check the caps of your password and whether you enter any extra spaces.
- If you forget your password, please click “Forgot Password” and reset it.
The password is too long
- Due to the system update, if your original password is longer than 16, please use “Forgot Password” to reset your password (8-16 digits).
I can’t log in on the APP
If your APP is not the latest version, it may display the account password error when logging in; please update your APP to the newest version.
Android download: https://play.google.com/store/apps/details?id=com.pionex.us.client
iOS download: https://apps.apple.com/us/app/pionex-us-buy-btc-and-eth/id1567213944
If the above methods still do not solve your problem, please enter the live chat or send an email to service@pionex.us and provide the account you can't log in to (email or mobile phone number when you registered), and we will help you solve the problem.
If you want to reset your password, please click here to read.
Download the Pionex.US app to trade on the go: iOS | Android
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Trading in the crypto market carries a substantial risk and the possibility of making both significant profits and losses. Please trade cautiously, Pionex.US could not assure any profit. Risk Disclaimer
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