Due to the ongoing U.S. tax filing season and regulatory compliance requirements, Webot (formerly Pionex.US) is currently assisting users with Social Security Number or Taxpayer Identification Number (SSN/TIN) verification.
How to complete my SSN/TIN verification
To complete your SSN/TIN verification, please proceed using the Webot mobile application. Kindly refer to the following instructions:
- Download the "Webot (formerly Pionex.US)" mobile app here: https://www.webot.com/us/en-US/download
- Log in using your Pionex.US account on the Webot mobile app.
- Navigate within the app as follows: Account → Settings → Security → Identity Verification → Personal Information → Verify.
- Click the "Verify" button to submit your verification
- Please wait about 10 minutes and check the status
Please refer to the following images for your reference.
What is the difference between identity verification and SSN/TIN verification?
You may receive reminder emails even after completing the identity verification process. Identity verification and SSN verification are two separate requirements:
-
Mandatory requirement to access all Webot (formerly Pionex.US) products and services.
-
Users who have not completed identity verification are unable to access all Webot (formerly Pionex.US) products and services.
-
Required for U.S. tax compliance starting January 19, 2026, 11:00 PM PST.
-
If SSN/TIN verification is not completed in 2026, a 24% federal backup withholding tax may be imposed by the IRS.
Is there a fee for verifying my SSN/TIN?
Before January 19, 2026, 11:00 PM PST
The first submission made before January 19, 2026, 11:00 PM PST will be free of charge.
If the initial submission is incorrect or rejected, each subsequent submission will incur a fee of 1 USDT.
After January 19, 2026, 11:00 PM PST
All submissions made after January 19, 2026, 11:00 PM PST will incur a fee of 1 USDT per submission.
-
The website version is not available yet.
-
Please contact customer support and provide your SSN/TIN information for manual verification.
-
Our team will assist with the manual verification process.
Why did my SSN/TIN submission fail?
Several factors may have contributed to the failure of your SSN/TIN verification, as outlined below:
-
Please allow approximately 10 minutes after submission before checking the status again.
-
During periods of high demand, the verification process may take longer.
-
Your full name may be incorrect, or you may have recently changed your name due to marriage or other circumstances.
-
Your identification number may be incorrect. Please review your details and the information displayed.
-
Your name may be incorrectly recorded in our system. Please contact customer support for assistance.
-
Please prepare your SSN/TIN Letter and contact customer support.
-
Our team will assist with manual verification.
-
If you continue to experience difficulties completing the verification after multiple attempts, please contact customer support.
-
Provide a screenshot of the SSN submission page for further review.
Why am I unable to find the SSN/TIN verification page?
This issue typically arises due to one of the following reasons:
- Please download the "Webot (formerly Pionex.US)" mobile application here: https://www.webot.com/us/en-US/download
- Log in to the Webot mobile app using your Pionex.US account credentials.
- Please refer to the instructions provided here
-
Please update the application to the latest version and attempt the process again.
-
Ensure that your mobile app version is v2.1.9.1 or higher.
The website version is not available yet.
Please contact customer support and provide your SSN/TIN information for manual verification.
Our team will assist with the manual verification process.
What does "24% Federal Backup Withholding" mean?
According to IRS regulations, accounts with unverified tax information may be subject to a 24% Backup Withholding tax on all future proceeds. Promptly updating your tax information will help ensure your account remains in good standing and may prevent potential third-party verification fees in the future.
Please get in touch with Webot Support if you have any other questions.
-1.png){kind=small}
