1. Why is Pionex US upgrading to Webot?
- Brand Evolution: Webot is the official brand upgrade of Pionex US, meticulously designed to provide localized services that meet the specific needs of our US users.
- Next-Gen Performance: Built on a native architecture, Webot delivers a significantly smoother and more responsive trading experience.
2. Do I need to re-register or manually transfer my assets?
- Seamless Login: No new registration is required. You can log in to Webot directly using your existing Pionex US email and password.
- Automatic Sync: Your funds, positions, trading history, and referral codes have been automatically synced 1:1.
- Asset Security: All assets are backed by a 1:1 reserve, ensuring your funds are secure and available for withdrawal at any time.
3. What new features does Webot support?
- 2025 Tax Reporting: Official IRS-standard tax reports for the 2025 fiscal year will be available exclusively on Webot.
- SSN/TIN Updates: The ability to update your SSN/TIN will be provided exclusively on the Webot platform.
- Future Innovation: Moving forward, all new feature releases and system updates will be conducted solely on Webot.
4. Is Webot trustworthy?
- 48-State Compliance: Webot is an officially certified Money Services Business (MSB) with NMLS ID: 2284360, operating under strict multi-state regulatory oversight.
5. Why are Candlestick Charts and Limit Orders missing on the Webot App?
- Phased Rollout: Webot is currently in a phased release cycle. Candlestick charts and Limit Orders are expected to launch in an upcoming update around January 15, 2026.
- Dual-App Strategy: If you require these specific features for immediate trading, we recommend using both the Pionex US and Webot apps side-by-side for now. You can monitor markets on the legacy app while utilizing the latest tax and AI tools on Webot.
6. Is there a difference between the Web version of Webot and Pionex US?
- Functional Parity: Currently, there are no functional differences between the Webot and Pionex US web platforms.
- Web Roadmap: All future web-based updates and feature enhancements will be implemented exclusively on the Webot domain.
7. How do I start the migration?
- Download the App: Search for “Webot” in the Apple App Store or Google Play Store.
- Direct Login: Use your original Pionex US account credentials to sign in.
- Start Trading: Experience the next generation of intelligent trading.
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